Four Fears That Sink a Website

Your website is one of the most important tools in your business growth arsenal. However, website development is a complex science, and there are any number of opportunities for the process to go awry. Following are four common decision points where uncertainty or indecision can compromise the execution of good design, content and functionality, resulting in a site that doesn’t perform.

Not catering to every possible customer and every imaginable need

You never want to waste the opportunity to gain a new customer. When you think about all the people sitting in front of a keyboard who could potentially land on your site, it’s difficult not to want to swing for the fences. However, the penalty for trying to appeal to everyone is that you’ll appeal to no one. You’ll end up with bland, unfocused content that speaks in broad generalities rather than razor-sharp sales copy that addresses key points. It’s critical to think about the type of person who falls within your core target audience, how they most likely arrived at your site, what their level of familiarity with your product or service is, and what is required to convince them to take the next step – whether that’s submitting a contact form, picking up the phone or making a purchase. When you’re honest and realistic about who you’re really speaking to, you can build your site around powerful sales messages that hit home and compel action rather than settling for an insipid and ineffectual approach that fails to motivate anyone to do anything.

Not addressing every question on the home page

This is the corollary to the fear of not serving every possible visitor. You’re afraid that if every potential question that someone could have is not addressed as soon as they land on your home page, you’ll lose them. The result is a cluttered mess, and the reality is that you’ll turn away more customers than you’ll win because no one will be able to find what they’re looking for. It’s important to divide your website visitors into audience segments based on their needs and motivations and provide funnels for each user type that point them to the tools and information contained below the surface of your site that are most relevant to them. For example, if you’re a non-profit, chances are that you have three primary audience segments: prospective clients, prospective donors and prospective volunteers. The only two jobs your home page must accomplish are conveying your mission, so that all of these groups understand who you are and what you do, and providing clear signposts that guide each segment to content within your site that is tailored to their specific needs. Website users are in no way averse to clicking and navigating; they just need your help in knowing where to go.

Not providing enough information to close the sale

Unlike when you’re face-to-face with a prospective customer, when someone is browsing your website, you don’t have the ability to adjust and tailor your sales pitch on the fly based on the flow of conversation. As a result, the tendency is to include any and every detail possible within the copy on your website in order to make sure you address all possible questions and sales objections. After all, if someone can’t find what they’re looking for on your site, they’ll give up and you’ll never hear from them again, right? Wrong. When you provide too much information, it makes it difficult for users to find anything of real use or value to them. In the culture of the Web where time and attention spans are severely limited, “less is more” is a universal truth – as long as that “less” is well-chosen and well-crafted. You simply can’t afford to put every detail about your product, service, company or brand on your site. Instead, you must make smart choices and be strategic in the way you present information on your website so that you capture visitors’ interest provide the best possible user experience. By stripping down your content to only that which is most relevant and most useful to your target audience, you’ll make the good stuff more prominent and make it easier for users to find exactly what they’re looking for. Brief, powerful, well-organized copy will win out every time over page after page of verbose, indirect, indecipherable content. Read more: Ten Secrets of Must-Read Copy

Not doing everything the competition is doing

It is the curse of anyone charged with the task of growing a business to obsess over the competition. The Web only intensifies this fixation because everything is highly visible. It’s tempting to make sure that your website does everything in exactly the same way as your competitor’s because it’s right there in front of you. Or is it? You don’t know the motivations – business growth driven or otherwise – that determined why they chose to go one route over another. You also aren’t likely to know if they have a great web architect directing them or if they’re just grasping at straws and trying to capitalize on every web design trend du jour. If their site features bells and whistles that yours doesn’t, that doesn’t necessarily put you at a disadvantage. For example, you might envy the colorful, eye-catching animation on your competitor’s website. But what you may not realize is that those effects were created in Flash and are therefore invisible to anyone who might be trying to access their site on an iPhone or iPad. Moreover, you may be competing for some of the same customers, but that doesn’t mean that your business models are the same. Their strengths are not your strengths, and your long-term growth plans may be leading your company in a different direction. You need to ensure that your site serves your business growth objectives – present and future – not theirs. Let them do what they want. If you stay true to your own goals and your own well-founded knowledge of your customers, you’ll win in the end.

Need a second opinion?

If your website isn’t bringing you new customers every day, something’s amiss. Find a business-growth-oriented web development firm that specializes in web design and user interface to partner with you and steer your site back on course to work for you.

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Breaking Boundaries

There are hundreds of millions of bloggers worldwide, each with their own unique voice and motivations. Some blog for profit or self-promotion, others use blogs to build online communities and provide a forum for sharing common interests – the list goes on and on. For me, the reasons are more personal. Even now, I get butterflies as I tell you the story of how becoming a blogger has changed my life. I started my blog, Around Applegate, in March 2009, seeking inspiration and guidance on the path to finding personal and professional fulfillment. For the past 12 years, I have been a graphic designer. In theory, being a designer is the glamorous part of marketing. In practice, very rarely do I get to execute my ideas from conception to completion. There are creative directors, art directors and clients that intercede and shape the end product. Through the process of editing, originality and innovation are routinely compromised. All too often I find my place in the process is reduced to a production artist. This is not the role I desire. I want more; I need a true creative outlet. I was introduced to blogging in an unlikely way: through a search for "tile inspiration." I was directing a photo shoot at work that involved a tile floor. Not knowing much about tile patterns, I turned to Google for guidance and landed on Young House Love, a blog started in 2006 by a young married couple living in Richmond, Virginia, to update friends and family on their kitchen renovation project. Three years and more than 1,000 posts later, the site has developed a cult following of home improvement DIY-ers from around the world and received more than 1 million hits last month alone. Young House Love was the first blog I laid my eyes on, and I was instantly captivated. I became caught up in a brave new world, one in which ideas and inspiration thrive in the absence of ego, corporate politics, rules or procedures. A culture of sharing without censors. An intoxicating level of creative freedom that’s sometimes risky but always exciting. Then and there I decided to start a blog of my own. Although it takes a matter of minutes to set up a blog, it took me a little over a month to determine the look and content that would define Around Applegate. The blog came to encompass all things creative. It’s a space where the things that inspire me creatively can live and, in turn, inspire others. I have written about everything from Twitter to my grandma's Italian cookies to sites that interest me and the people around me that love and support me. And somewhere along the way, through the process of documenting change, what I love and what I’ve learned, I have found clarity in the ideas that will shape the next phase of my life and my next business venture. Admittedly, keeping up with posts has been a challenge. Wanting to have interesting things to write about, I am constantly involving myself in the world around me along with researching and completing new projects. I must admit, I'd rather get started on the next project than stop to write about the one I just finished. But I have to remember to feed my blog, to nourish it with content in the same way it's nourished me with excitement to create. It’s something that I have never before possessed at this level. It’s like being in love. Writing a blog has become more satisfying than anything in my life to date. No relationship, no promotion at a job, no prize won or goal met has come close to the fulfillment Around Applegate has given me. It has helped me to realize my niche. It has let me be who I am without judgment. It has let me create without criticism. It has given me the chance to reach people I don't even know and inspire them to do the same. All without cost. Feed the blog, and the blog feeds you. Break out of your boundaries: start a blog of your own and see where it leads you. Not sure where to begin? Become a follower of blogs that appeal to your interests and passions. You’ll be amazed by the smart, funny, clever, creative, insightful bloggers out there, and chances are you’ll find you have your own ideas that must be shared with the world. I’ll leave the last word to two blogging superstars, Seth Godin and Tom Peters:

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