Client Spotlight: Hospice & Palliative Care of Iredell County

For any nonprofit there is an inherent challenge in marketing that is not present in a for-profit business. For a hospice care agency, this challenge is even more pertinent. It is a delicate task that the tactics of traditional marketing - which are based in broadcasting messages to the masses - are not well-suited to accomplish. Perhaps more than any other type of service, hospice by its very nature requires all efforts directed toward building and sustaining the business to be founded in cultivating, nurturing and becoming actively involved in the community around the brand. This is where trustcasting differs from the marketing institutions of old. Trustcasting is about people. It exists on a personal level and is grounded in honest, two-way conversation. While it is still important to tell the story of the organization, it is more important to tell that story in the greater context of the community it serves.

 

Fame Foundry partnered with Hospice & Palliative Care of Iredell County to develop platforms to help them advance their legacy of community involvement. These tools represent a long-term investment in the constant, ongoing process of building awareness and trust with an audience that will remember them if ever the time of need arrives. This is, in essence, a 360-degree approach to growth in which the community becomes an integral part of the organization and vice versa.

 

The new website sets out to tell the story of Hospice & Palliative Care of Iredell County and its passion for providing families with comfort, peace and hope in the most important times with their loved ones. The site also captures real people sharing their own experiences and their own passion for HPCIC with great candor and conviction. The ultimate result is laying a strong foundation of trust within the community in a way that traditional marketing could never replicate, helping families who are in need of hospice feel at peace with the decision they are making. To learn more about Hospice & Palliative Care of Iredell County, visit http://www.hospiceofiredell.org.

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Client Spotlight: Hospitality House of Charlotte

Like many nonprofits, Hospitality House of Charlotte is charged with responding to ever-growing needs with limited resources. The organization, whose mission is to provide shelter for out-of-town families in the midst of medical crisis, has only three full-time staff members. This small but dedicated team must not only manage the day-to-day operations of the house but continually strengthen and deepen their outreach into the community. Hospitality House approached Fame Foundry seeking our help in increasing awareness and cultivating a community around the organization and its mission. We responded by developing tools that support them in putting the principles of trustcasting to work efficiently and effectively to promote sustainable long-term growth.

Establishing a legacy

The organization’s new identity lays the groundwork for building trust with the community by incorporating its longevity as an integral part of its brand and putting its 25-year history of service at the forefront of all communication with the public.

Empowering outreach

The new HHoC website establishes a firm foundation upon which the organization can build a dedicated following around its brand by engaging visitors with videos, news and articles that tell the story of Hospitality House in the greater context of the community it serves.

Turning passion into action

Throughout the site, compelling videos capture the passion at heart of the organization, with real people relating personal experiences in a genuine way that resonates with prospective donors and volunteers, creating a strong sense of urgency to act.

Making the connection

The donation module reinforces the mission of Hospitality House by associating the amount of each gift with the service it enables the organization to provide, making the impact of the contribution more tangible and meaningful for the donor.

Taking control

A critical aspect of community building is providing reasons for visitors to return to the site again and again by offering a constant stream of fresh content. Behind the scenes of the HHoC website is a powerful management system that puts the site to work for Hospitality House by allowing the organization to maximize its marketing and promotion efforts with a minimal investment of time. To learn more about Hospitality House of Charlotte, visit http://www.hospitalityhouseofcharlotte.org.

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